Hours: Monday to Friday from 10:00 to 16:00
Through direct contact with the public the PR office aims to resolve any complaints received about our service, which we refer to the management. Our complaints procedure is governed by specific regulations. At IGEA Medical Clinicwe guarantee the protection of citizen's rights, through our complaints procedure for any dissatisfaction with the level of service received, or any action or behaviour which has denied or limited the use of our services.
The user must report their complaint at the Public Relations Office. The citizen / user can personally make a complaint to the Head of the PR office, by reporting their comments verbally, or they may deliver a written complaint using the special space reserved on the questionnaire form, or on plain paper. The head of thePR Office will respond immediately to the user for any issues or complaints that can be resolved quickly. If the complaint is serious and the Head of the PR Office deems it necessary, they will inform the Health Department and make the necesssary enquiries according to the procedures laid down by public protection regulations.
Customer Satisfaction 2013
IGEA Medical Clinic
At IGEA all patients are given an anonymous questionnaire where they may express the degree of their satisfaction with the services used and report any observations.
The questionnaires are collected and processed, and their results form part of the Annual Review of the Department for verification of quality standards.
The results obtained from the monitoring of the questionnaires administered in the year 2013 are more than satisfactory and better than those of 2012.
The appreciation and satisfaction expressed by the patients is determined by a scale for each question from the satisfaction questionnaire.
The many messages of thanks and the praise left on questionnaires sent to doctors and nurses is testament to the quality of care we provide.
Almost all users recommend or would recommend IGEA medical centre to friends and family in case of need.